Refund & Returns Policy
Last updated: June 2026
We want you to be completely satisfied with your Elaria Beauty purchase. Review our return policy below.
Return Window
All return requests must be initiated within 30 days of purchase. Requests submitted after 30 days will not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used products
- Items with damaged or altered packaging
- Items marked as final sale or clearance
- Products without original proof of purchase
Valid Return Reasons
We accept returns for:
- Defective or damaged product (arrived damaged)
- Wrong item shipped
- Item not as described
How to Request a Return
Contact us at info@elariabeauty.store with your order number and reason for return. Include photos of the item and packaging if applicable.
Return Shipping
Customer is responsible for return shipping costs unless the return is due to our error. Items must be returned in original, unused condition.
Refund Timeline
- Inspection period: 5-7 business days
- Refund decision: Within 10 business days
- Refund issued: 5-10 business days via original payment method
- Total timeline: 25-35 business days
Refund Amounts
- Full purchase price (minus original shipping) for our errors
- 50% of purchase price (minus shipping) for other valid returns
Chargebacks
Disputing your charge with your payment provider while a refund is pending will disqualify you from any refund and may result in account suspension.
Questions about returns?
Email: info@elariabeauty.store