Shipping Policy

Last updated: June 2026

1. PROCESSING & DELIVERY TIMES

Orders process within 1-2 business days. Delivery estimates are 3-7 business days (continental US) but are ESTIMATES ONLY—NOT GUARANTEES.

We are NOT liable for: Carrier delays, weather, customs, address corrections, or any delays beyond our control.

2. RISK OF LOSS TRANSFER

CRITICAL: Risk of loss and ownership transfer to YOU at the moment our facility hands the package to the carrier—BEFORE the carrier even receives it. Once a tracking number is issued, all risk is entirely yours.

3. YOU FILE CARRIER CLAIMS

YOU are responsible for filing loss or damage claims directly with the carrier. We will NOT issue refunds or replacements until:

• You file a carrier claim AND
• The carrier denies coverage, OR
• 60+ days pass with no carrier response

4. NO DELIVERY GUARANTEES

Delivery dates are estimates. We do NOT guarantee delivery on any specific date. We are NOT liable for delays from:

• Carrier service disruptions
• Weather or natural disasters
• Customs delays
• Carrier strikes
• Peak season delays

5. ADDRESS RESPONSIBILITY

YOU are responsible for providing a complete, accurate address. If a package is returned as undeliverable:

• YOU pay return shipping
• YOU pay reshipment cost
• NO REFUNDS issued

6. PACKAGE TRACKING

Carrier tracking is not real-time and may show delays. A package may arrive before tracking reflects delivery. This is NOT our responsibility.

7. NO SIGNATURE REQUIREMENT

Packages are left at your specified address without signature. Once delivered to your address, packages are considered DELIVERED. We are NOT liable for theft, loss, or weather damage to unsigned packages.

8. RESHIPPING COSTS

If you request reshipment due to address change, undeliverable address, or customer error, YOU pay full reshipment and return shipping. Original shipping is NON-REFUNDABLE.

9. INTERNATIONAL SHIPPING

YOU are responsible for all customs duties, tariffs, and import taxes. Customs delays are NOT our responsibility.

10. LIABILITY LIMITATION

ELARIA BEAUTY'S LIABILITY FOR SHIPPING ISSUES IS LIMITED TO $100 USD OR AMOUNT PAID, WHICHEVER IS LOWER. We are NOT liable for carrier failures, lost packages, or customs issues.